Privacy Policy

Privacy Policy

Last updated: June 2026

At Dubai Mahal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our store or place an order with us.

1. Information We Collect

We collect personal information that you provide to us directly, including but not limited to:

  • Full name
  • Delivery address (within the UAE)
  • Phone number and/or WhatsApp number
  • Email address
  • Order details and purchase history

2. How We Use Your Information

The information we collect is used solely for the following purposes:

  • Processing and fulfilling your orders
  • Arranging delivery to your address within the UAE
  • Providing customer support and responding to your enquiries
  • Preventing fraud and ensuring the security of transactions
  • Improving our products, services, and overall customer experience

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared with trusted third parties in the following circumstances:

  • Courier and logistics companies – to facilitate the delivery of your order
  • Payment service providers – where applicable, to process transactions securely
  • Legal authorities – where required by applicable UAE law or regulation

All third parties with whom we share your data are required to handle it responsibly and in accordance with applicable privacy standards.

4. Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet is completely secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and improve website performance. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings; however, this may affect certain features of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: