Shipping Policy

Shipping Policy

Last updated: June 2026

At Dubai Mahal, we strive to deliver your orders in a timely and reliable manner. Please review our shipping policy below for full details on how we process and deliver your orders.

1. Delivery Locations

We currently deliver within the United Arab Emirates (UAE) only. We do not offer international shipping at this time.

2. Order Processing

Orders are processed as quickly as possible following order confirmation. Processing typically takes place on business days (Sunday to Thursday, excluding UAE public holidays). You will be contacted by our team or the courier company to confirm your delivery details.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is 3 to 5 working days, depending on your location within the UAE. Please note that delivery times are estimates and may vary.

4. Shipping Charges

Shipping charges may vary depending on the following factors:

  • Your delivery location within the UAE
  • The total value of your order
  • Any active promotions or offers applicable at the time of purchase

Any applicable shipping charges will be communicated to you prior to or at the time of order confirmation.

5. Delivery Delays

While we make every effort to ensure timely delivery, Dubai Mahal is not responsible for delays caused by:

  • Courier or logistics company operations
  • UAE public holidays
  • Adverse weather conditions
  • Unforeseen circumstances beyond our control (e.g., natural disasters, civil disruptions)

In the event of a significant delay, we will do our best to keep you informed.

6. Order Tracking

Once your order has been dispatched, our team or the courier company will provide you with tracking information where available. For updates on your order status, please contact us directly.

7. Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the courier may attempt redelivery or return the item to us. Additional charges may apply for redelivery. Please ensure your delivery details are accurate when placing your order.

8. Contact Us

For any shipping-related enquiries, please contact our customer support team: